What is Biomni?
A unified service experience across the whole organisation
Biomni (formerly known as Front Office) is a unified service experience platform that gives users a single place to access and request the services they need. In this context, Biomni refers to the platform itself, not the company. Biomni Ltd is the organisation that designs and develops the Biomni platform.
Users can browse a central service catalogue, submit and manage requests, and track progress in real time, all through a simple, intuitive interface. When support is needed, users can access self-help resources or raise and monitor incidents through seamless integration with existing ITSM platforms.
Biomni is developed by Biomni Ltd, the creators of intelligent automation solutions such as Tenjin.
An overview of features
Service Requests
User profiles, access controls, communication security and multi-tenant operations ensure security and control over your Biomni Portal.
Catalogues, Suppliers & Bundles
Capture business requirements through highly configurable forms that can invoke workflows and integrations with other systems.
Approval
An extensive range of rule-based options that be mapped to virtually any internal approval process, ensuring that business process and compliance are adhered to.
Workflow
Leverage Biomni’s workflow engine to automated service request fulfilment or handoff to your chosen automation platform or specific process.
Internal Request Fulfilment
Requests can be fulfilled from within Biomni by defining a workflow, with many different types of activities possible.
Integration
Integrate your existing and chosen systems and platforms to automate processes and improve service delivery.
Reporting
This powerful report generation tool supports wide ranging report requirements, in several output formats.
Service Level Agreement
Allows the measurement of specified time-based metrics in the lifetime of a request, typically run as part of the Fulfilment Workflow.
Service Provider specific features
Internationalisation
Biomni has a number of features that assist working within an international arena; currency and exchange rates, languages and time zones.
Multi-tenancy
Allows publishing of services and requests tailored to individual clients, with no impact on other clients using the same system. Each client is protected from other clients’ data.
Chat with one of our technical assistants to see how Biomni can benefit your business
3 ways to access Biomni:
Unlicensed
Allows you to build out a service catalogue and basic forms, but no transactional functionality is supported.
Enterprise
Provides a fully functional service catalogue with requests that support approval and fulfilment. (This license model is used for a single organisation).
Service Provider
Used by Service Providers around the world to support their customers and adds multi-tenancy.
Meet our team to discover how Biomni transforms businesses
Get a tailored walkthrough of how Biomni can streamline service delivery, improve user experience, and boost operational efficiency.
What to expect
A 30-45 minute call to discuss your requirements
FAQs
Here’s some Frequently Asked Questions (FAQs). Feel free to check these out or perhaps click on our chat to learn more!
Q: What is Biomni?
A: Biomni is a unified service experience platform that gives organisations a single, easy-to-use place for employees and customers to request, track, and manage services across IT, HR, Facilities, Finance and more.
It provides a self-service interface, workflow automation, approvals, and integrations with existing systems – helping teams deliver services efficiently and at scale.
Biomni (formerly known as Front Office) is developed by Biomni Ltd., a UK‑based software company that also creates intelligent automation solutions, including Tenjin.
Q: Can you simplify Biomni for me?
A: Biomni is a single front door for services such as IT, HR, or Facilities, and Finance. Users and customers can request what they need, track progress, and receive updates in one place. Behind the scenes, workflows, approvals, and automation ensure requests are handled efficiently 24/7, reducing manual work, confusion, and delays.
Q: What problems does Biomni solve?
A: Biomni removes fragmented systems, manual processes, and poor user experiences by centralising service delivery and automating how requests are handled.
Q: How is Biomni different from an ITSM tool or service portal?
A: Biomni is not a replacement ITSM tool. It acts as the experience and orchestration layer across services – providing consistent self‑service, governed workflows, and automation across IT, HR, Facilities, Finance, and more, while integrating with existing systems.
Q: Is Biomni a front end, a workflow engine, or an automation platform?
A: Biomni combines all three. It provides the user experience, controls workflow and approvals, and orchestrates automation either directly or through integrated platforms.
Q: Who typically owns Biomni internally?
A: Biomni is commonly owned by IT, Shared Services, or Digital Transformation teams, with configuration responsibility shared across service owners in HR, Facilities, Finance, and Operations.
Q: Who is Biomni for?
A: Biomni, a service experience platform, is designed for enterprises, shared service teams, and managed service providers who need to deliver services efficiently at scale.
Q: How does Biomni help reduce workload?
A: By automating workflows, approvals, and task routing, Biomni reduces manual work and frees up teams to focus on higher-value activities.
Q: How is Biomni different from an ITSM tool or service portal?
A: Biomni is not a replacement ITSM tool. It acts as the experience and orchestration layer across services, enabling consistent self‑service, governed workflows, and automation across IT, HR, Facilities, Finance, and more, while integrating with existing systems.
Q: Is Biomni a front end, a workflow engine, or an automation platform?
A: Biomni combines all three. It provides the user experience, controls workflow and approvals, and orchestrates automation, either directly or through integrated platforms.
Q: How does Biomni improve user experience?
A: It provides a simple, self-service interface where users can easily find services, submit requests, and track progress in real time.
Q: How does Biomni help reduce workload?
A: By automating workflows, approvals, and task routing, Biomni reduces manual work and frees up teams to focus on higher-value activities.
Interested in Biomni?
Submit the form and a member of our team can help you understand how it could benefit you.
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