A functional yet flexible solution to help deliver IT as-a-Service
Enabling Enterprise and Service Providers to drive tailored IT self-service experiences that improve service levels and employee productivity.
Providing your business and additional ‘services-wrapping’ that will help you deliver IT as-a-service.
FRONT OFFICE IS TRUSTED BY
An overview of features
Integration
Integrate your existing and chosen systems and platforms to automate processes and improve service delivery.
Reporting
This powerful report generation tool supports wide ranging report requirements, in several output formats.
Service Level Agreement
Allows the measurement of specified time based metrics in the lifetime of a request, typically run as part of the Fulfilment Workflow.
A single pane of glass for end-users to self-help & self-serve
Front Office is your IT end-users portal to ensure that they can remain productive as possible.
They can browse the service catalogue to understand which services are available to them and create, modify and track service requests.
Should an issue arise, end-users can view self-help information and view, create and stay updated on ServiceDesk incidents via integration with any ITSM platform.
Service Provider specific features
Internationalisation
Front Office has a number of features that assist working within an international arena; currency and exchange rates, languages and time zones.
Multi-tenancy
Allows publishing of services and requests tailored to individual clients, with no impact on other clients using the same system. Each client is protected from other clients’ data.
Chat with one of our technical assistants to see how Front Office can benefit your business
3 ways to access Front Office:
Unlicensed
Allows you to build out a service catalog and basic forms, but no transactional functionality is supported.
Enterprise
Provides a fully functional Service Catalog with requests that support approval and fulfilment. (This license model is used for a single organisation).
Service Provider
Used by Service Providers around the world to support their customers and adds multi-tenancy.
We can help you find the right fit for your business needs
Need more detail?
Read our Front Office guide
Our Front Office guide explains the full functionality, features and suggestions. This can help you get the most out of Front Office to help you deliver your IT services.
Explore our 'How to' videos
See how Front Office works with our quick walkthrough videos. We are here to help you get the most out of Front Office.
Biomni is built on trust
We have over 20 years experience within the digital self-service market. We have built success across a range of industries with customers all over the world.
